Progress iteratively with feedback
Progress iteratively with feedback means organising work into small manageable sections, executed and completed in time, each with feedback sought and used before and during the next.
Why it is like this
Large undertakings fail late and expensively. Iteration makes the failure small, and feedback is what turns an iteration into learning rather than just a smaller batch.
Not to be confused with
Agile with an ITIL label, or iteration on its own. The principle names feedback as the load-bearing half — iterations without feedback loops are just a Gantt chart with more bars.
In practice
An improvement rolled out to one team, measured, then adjusted before the second team is the principle; four quarterly releases of an unmeasured plan is not.
Source: ITIL 4 Foundation (AXELOS / PeopleCert), 2019 edition — §4.3.3. Read on .
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Odd one out Check yourself
Three of these are the seven guiding principles. Which one is not?
Show the answer
Measure everything that moves
The seven are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; optimise and automate.