ITIL 4 · pillar 3 of 5
The guiding principles
Seven recommendations that apply everywhere, including to adopting ITIL itself.
- 7 Focus on value, and start where you are Focus on value means every activity maps, directly or indirectly, to value for a stakeholder. Start where you are means…
- 8 Progress iteratively with feedback Progress iteratively with feedback means organising work into small manageable sections, executed and completed in…
- 9 Optimise and automate — in that order Optimise and automate is a sequence, not a pair. Make the work effective first, remove what does not contribute, and…
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Sources: ITIL 4 Foundation (AXELOS / PeopleCert), 2019 edition, ITIL 4 glossary of terms. Written from those texts and last checked on against reporting on them — not read line by line against the primary documents. Every card names the clause it comes from precisely so you can settle it at the source, and [email protected] is where a correction goes.
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