ITIL 4 · pillar 2 of 5
The service value system
How demand becomes value, and why the chain is not a process.
- 4 The service value system The service value system describes how all the components of an organisation work together to create value. Its parts…
- 5 Six activities, no fixed order The service value chain has six activities: plan, improve, engage, design and transition, obtain/build, and deliver and…
- 6 A value stream is an instance of the chain The value chain is the generic operating model — the same six activities for every organisation. A value stream is a…
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Sources: ITIL 4 Foundation (AXELOS / PeopleCert), 2019 edition, ITIL 4 glossary of terms. Written from those texts and last checked on against reporting on them — not read line by line against the primary documents. Every card names the clause it comes from precisely so you can settle it at the source, and [email protected] is where a correction goes.
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