ITIL 4 · pillar 4 of 5
The four dimensions
Four perspectives every service needs, and the cost of forgetting one.
- 10 The four dimensions Every service must be considered through four dimensions: organisations and people, information and technology…
- 11 The dimensions sit inside external factors The four dimensions are constrained by external factors that the organisation does not control, conventionally grouped…
- 12 Neglecting a dimension is the usual failure ITIL states that failing to address all four dimensions adequately risks services becoming undeliverable or not meeting…
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Sources: ITIL 4 Foundation (AXELOS / PeopleCert), 2019 edition, ITIL 4 glossary of terms. Written from those texts and last checked on against reporting on them — not read line by line against the primary documents. Every card names the clause it comes from precisely so you can settle it at the source, and [email protected] is where a correction goes.
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